Online Boutique Terms & Conditions

We hope you’ll love using our online boutique where you’ll be able to find all of your favourite essentials, gifts and products and have them delivered directly to your door. To ensure the use of our online boutique meets your requirements please take some time to look over our operating procedures. By placing an order via our online boutique you are agreeing to be bound by our operating procedures and have accepted our approach as outlined below.

UK Delivery

Radiance Wellbeing does not currently export goods. All deliveries must be made to an address within the United Kingdom.

Standard Delivery costs are £3.95 and applicable to all orders.

If you would like to send orders to more than one address, please place separate orders for each delivery address. This will incur a separate delivery charge with each order. 

All deliveries are made by royal mail and sent by first class delivery the same day for orders placed before 2PM and the next day for orders placed after 2PM.

Prior to delivery

Once your order has been placed you will receive an email notification that the order has been made successfully. Once you have received this notification your order may not be cancelled and is subject to our returns process. Please ensure that you review your spam folders and that our email address is added to your contacts. 

Returns process

You are advised to retain proof of postage for any goods being returned. We would further advise that goods being returned should be covered by the correct level of insurance as you may need this to make a successful claim should unsatisfactory goods arrive damaged or should the delivery not be received. In the event that your delivery is not received and as such cannot be identified as damaged or unsatisfactory no refund will be made. Once we have received your parcel we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Goods being returned should be sent to Radiance Wellbeing Limited, No.2 New Bond Street Place, Bath, BA1 1BH via recorded delivery. Please allow 10-14 working days for your return to be processed and for a member of our team to contact you.

Damaged

Should your order arrive damaged please contact us directly on 01225 975 997 - Such orders are then subject to the returns process.

Unsatisfactory orders

We do hope that you will be pleased with your products, if for some reason you would like to return an item please return it to us unopened and undamaged within 14 days of purchase. Please note that gift vouchers are non-refundable.

Refunds

All refunds will be sent by cheque to the delivery address nominated with the original order unless otherwise requested in advance.

Payments 

For any order placed on our website or by phone, payment will be taken as soon as the order has been placed and confirmed. We accept all major credit cards and high street bank cards with the exception of AMEX. 

Packaging

Orders that contain sizes up to 100ml will be packed in a padded envelope. 

Orders that contain gift items, will be sent in bubble wrapped boxes/containers as will any item over 100ml in size.

Radiance Wellbeing does not offer a gift wrapping service. As such, unless the items ordered are presented as a gift as part of the existing product packaging; standard e-commerce packing will be used.

Radiance Wellbeing always endeavour to seek the most environmentally friendly method of packaging and delivering its gifts and products. As part of this initiative we will always use minimal packaging where possible without compromising the goods ordered. 

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