Treatment and Therapy Terms and Conditions

We’re here to help you experience the best in complimentary therapies and treatments. So that you have complete peace of mind please take a look at our terms, if you have any questions we are only a phone call or email away.

Therapy and Treatment Fees

All of our therapy and treatment fees shown are inclusive of VAT. Extra treatments will be charged at the rates shown by Radiance Wellbeing Limited at its premises. Pre-booked additional treatments will be charged at the rate current on the date of booking. The date of booking shall be accepted as that recorded by the company.

Gift Vouchers

If you have a redeemable gift voucher, please make your booking by telephone or in person. This will also allow us to answer easily any questions you may have regarding recommendations (If you have an open gift voucher)

Gift vouchers are issued to a value (Open gift vouchers) or for a specific treatment (Closed gift vouchers).

Where gift vouchers are issued to a specific treatment (Closed gift vouchers) the voucher will cover the booking fee in full.

Where the voucher is issued to a value (Open gift vouchers) this value will be discounted against the overall value of the treatments. Alternatively, an Open gift voucher may be redeemed against our retail offering in either part or full payment depending on the level of funds allocated to the voucher.

All gift vouchers that have not been redeemed within 12 months from the purchase date will not be honoured. Radiance Wellbeing accepts no liability for gift vouchers that are lost and as such they will not be replaced.

Please note, where a gift voucher has been used to make a treatment booking that is cancelled within 48hrs the sum of the booking will be deducted from the gift card. This is in line with our standard booking procedures as noted above. Treatments booked with a gift card and cancelled with at least 48hrs notice will  recieve a 50%  deduction of the treatment cost or the option to re-book an alternative date within 30 days. Where a booking date is not available or cannot be agreed within the 30 days’ time frame a refund will not be given. This is in line with our standard booking procedures as noted above.

Gift Vouchers cannot be used towards the purchase of retail items from the 1st of November 2017.

Discount Vouchers

Discount vouchers are valid against the full booking price/standard retail price only. Where an incentive or discount has already been applied vouchers may not be used in addition. 

Please Note

Due to the demand for therapy treatments during the festive period we will be operating a non-refund policy for treatments booked on and between the following dates; Friday 22nd December to Sunday 31st December. This approach will enable us to maximise our treatment availability in order to fulfill the higher demand experienced during this time. 

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