Treatment and Therapy Terms and Conditions

We’re here to help you experience the best in complimentary therapies and treatments. So that you have complete peace of mind please take a look at our terms, if you have any questions we are only a phone call or email away.

Therapy and Treatment Fees

All of our therapy and treatment fees shown are inclusive of VAT. Extra treatments will be charged at the rates shown by Radiance Wellbeing Limited at its premises. Pre-booked additional treatments will be charged at the rate current on the date of booking. The date of booking shall be accepted as that recorded by the company.

Gift Vouchers

If you have a redeemable gift voucher, please make your booking by telephone or in person. This will also allow us to answer easily any questions you may have regarding recommendations.

Gift vouchers are issued to a value which may be used towards full or part payment of any therapy treatment or treatment collection.

All gift vouchers that have not been redeemed within 12 months from the purchase date will not be honoured. Radiance Wellbeing accepts no liability for gift vouchers that are lost and as such they will not be replaced.

Please note, where a gift voucher has been used to make a treatment booking that is cancelled within 48hrs the sum of the booking will be deducted from the gift card. This is in line with our standard booking procedures as noted above. Treatments booked with a gift card and cancelled with at least 48hrs notice will  recieve a 50% deduction of the treatment cost or the option to re-book an alternative date within 30 days. Where a booking date is not available or cannot be agreed within the 30 days’ time frame a refund will not be given. This is in line with our standard booking procedures as noted above.

Gift Vouchers cannot be used towards the purchase of retail items.

Discount Vouchers

Discount vouchers are valid against the full booking price/standard retail price only. Where an incentive or discount has already been applied vouchers may not be used in addition. 

Saturday & Sunday Treatment Bookings

Due to the demand for therapy treatment serviuces on Saturday & Sunday - Treatments booked for either of these days are non-refundable if cancelled within 7 days of the treatment time and date.

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