In line with our 'usual' terms of trading that are noted as 'subject to change' it has become necessary to amend our 'usual' terms of trading in line with the current COVID-19 pandemic.
If you have a gift card due to expire in March 2020 we will automatically extend this for a further 6 months with a new expiry of the 30th of September 2020. You will not need to contact us to arrange this and we will review this on a regular basis.
We are not taking any treatment bookings at present.
We are unable to amend or cancel any bookings already in place however, any bookings made within this period of closure are secure and we will contact you once we are fully operational again.
If you cancelled a treatment booking before 10am on the 23rd of March 2020 and this was before your last date of amend or cancellation then this cancellation and refund has been completed for you in full.
If you cancelled a treatment booking before 10am on the 23rd of March 2020 and this was after the last date of amend or cancellation then your treatment booking will be transferred to an agreed time in the future within 12 months from when we are operational again.
If you are a member with us, your membership fee will be suspended from April with NO further membership payments being taken from your nominated payment method. Any treatments that you have on your account but have not used are protected and will be waiting for you to enjoy when we return.